Classybrand will accept returns only within
30 days from the day we ship your watch if the watch is new, unused, not sized,
undamaged, and are not considered special orders with the subject to limitations
below. We must receive the return package within 30 days from the day we
ship your package. No exception.
Do not size, wear, use, alter your watches if you intend to return or
exchange the watch. We do not accept watches that are sized, or worn (even
for minutes) for exchange or return. Once your watch is worn, warranty goes in
effect during the allowed warranty coverage period. Watches must be in their
original condition without scratches or damages, with protective films in place
if the watch came with the tapes. Please do not write anything on the
manufacturer's box, instruction manuals, warranty cards, or any other packaging
accessories that came with the watch. We will be shipping you a brand new watch
and all we ask is that we get the watch back in the same condition. Wearing the
watch for minutes is still considered usage.
Please inspect the watch immediately after delivery of the watch. Any discovery
of defects or problems with the watch must be reported before the usage of the
watch immediately before usage or any alterations to the watch, such as sizing.
Once the watch has been worn or sized, under any circumstances, the warranty
coverage takes over if the issue is covered by warranty. Thus under no
circumstances, watches cannot be returned or exchanged if the watch has been
worn even for minutes.
We do not accept returns and exchanges on special orders. We will confirm with
you on all special orders before processing your order. Special orders are
generally the items that are not on our site but the items were specially
ordered for the customer. For exchange of international orders, customers are
responsible for all shipping charges from and to including taxes and duties.
International orders are orders shipped beyond the United States borders.
Before sending your watch for return, please contact us by clicking
here for return authorization number (RA). Once you have been issued an RA number,
please send your watch back to at the address below.
611 Wilshire Blvd
Los Angeles, CA 90017
Please include a copy of your invoice with RA number before sending your watch so that we
can properly identify your order. If you do send the watch back without the RA number, we reserve the right to
refuse your package. Once we receive your package, we will inspect to make sure that the watch is not damaged or altered in anyway. We simply need the items back as they were when we sent them to you. Once the inspection is passed, we will issue your credit in the same manner of payment we received.
We will refund the whole amount you paid minus the shipping and insurance charge. The shipping,
insurance, and handling cost will be around $10 to $30 dollars on most watches.
However, the shipping and handling
cost may differ depending on the cost of the watch and the speed of delivery to
you originally. Thus the actual shipping and handling cost will differ depending
on the price of the watch you ordered and the speed of the delivery to you.